Version 2.9 adds a new question type for the Form tool. The 'Matrix/Likert-scale' question type is a closed-ended question type that allows you to ask participants about multiple items within a single question, presenting multiple choice questions in a grid.

This question type can be used to gauge satisfaction levels, frequency of use, priorities, agreement levels and more.

There are a number of benefits to using this question type, including:

• making questions easier to read (on desktop)
• shortening your surveys by avoiding repetitive questions
• helping to collect more detailed answers from respondents.

To create a Matrix/Likert-scale question, add a new Form and select the 'Matrix/Likert-scale' question type. Give your question a name (e.g. How satisfied are you with each of the following) and choose whether you want the question to be optional or required.

Questions can be added under the 'Rows' heading. You can add up to 20 questions with a limit of 255 characters.

The rating scale that respondents will use to answer the questions can be added under the 'Columns' heading. Up to 10 items with a character limit of 35 characters can be added.

Matrix/Likert-scale questions do not render particularly well on mobile devices and tablets as there is not enough space to show all the questions and options in one view. On these devices, the questions will be displayed as individual radio button questions, so keep this in mind when using this question type.

When using the Likert-scale, it is important to choose an appropriate scale for users to rate questions against. You can customise your scale to suit your project, but here are some examples of common scales:

Source: Vagias, Wade M. (2006). Likert-type scale response anchors. Clemson International Institute for Tourism & Research Development, Department of Parks, Recreation and Tourism Management. Clemson University.